Support

Need help with LabelLens? We’re a small team and read every message.

How to reach us

• Email: labellens.support@gmail.com
• We typically reply within 2–3 business days.

Common questions

Why is a product not found by barcode?

Many products — especially regional ones — aren’t in the open barcode

databases yet. Use “Scan Label” instead to photograph the ingredient list.

Why did a product score lower than I expected?

Scores are strict and based on public WHO, Codex, JECFA, IARC and EU

standards. See “How we score” for the exact method.

How do I delete my data?

Open the app → the shield icon → Privacy & Legal → “Delete my data”. This

erases all scan data linked to your device. You can also email us.

Is this medical advice?

No. LabelLens is informational only. Always read the product label and consult a

qualified professional for health decisions.